Privacy and data protection policy

INNUO, S.L. (hereinafter “INNUO”) undertakes to protect and respect the privacy of this site’s users.

This policy (along with the legal disclaimer on our website  and any other documents referred to therein) lays the groundwork for our processing of any information we get from you or that you give us. Please read this information carefully to understand our points of view and practices regarding your data and how we use it. By visiting www.innuo.com, you are accepting and consenting to the practices described in this privacy and data protection policy.

The portal owned by INNUO contains links to third-party websites whose privacy policies are beyond the control of INNUO. When visiting those websites, you can decide whether or not to accept their privacy and cookies policies. In general, if you browse the Internet, you will have to accept or reject third-party cookies using your browser settings.

Our privacy and data protection policy contains the following sections:

  1. Categories of personal data and lawful bases for processing
  2. Cookies
  3. Purpose of processing and use of your data
  4. Categories of recipients and disclosure or transfer of your data
  5. International transfers
  6. Rights of data subjects and how to exercise them
  7. Security and protection of the data obtained
  8. Changes to our privacy and data protection policy model
  9. Data controller’s name and contact details
  10. IP addresses
  11. Data Protection Officer
  1. Categories of personal data and lawful bases for processing

We are going to collect and process the following information about you:

  • Information you give us.

This is personal information about you that you give us by filling in online forms at www.innuo.com (hereinafter our website) or by contacting us by phone, email or other channels. It includes the information you provide when signing up to use our website, registering for our service or notifying us of a problem with our website. The information you give us may include your name, gender, date of birth, post address, email address and phone number.

  • Information about you we collect.

Each time you visit our website, we’ll automatically collect the following information:

  • technical data, such as the IP address (Internet protocol) used to connect to the Internet from your computer, the type of browser and version, the time zone, the browser plugins and their versions, the operating system and the platform;
  • Information about your visit, including the full URL addresses (Uniform Resource Locators), clicks used to get to and leave your website and the pages on the site (including date and time), product you’re looking at or for, page response time, download errors, time spent on certain pages, information about how you interact with the pages (moving around, clicking and where the mouse goes, among others), how you leave each page and the phone number used to call our customer service.
  • Information we get from other sources.

This is information about you that we get if you use a website other than ours that advertises or uses our services. We work closely with third parties (including commercial partners, subcontractors of technical and delivery services, analysts and search providers, among others) and collect and process the information they give us.

  • The lawful bases of handling.

Your data is processed to comply with INNUO’s legal obligations and pursue our legitimate interests, as long as this doesn’t infringe on your fundamental rights and freedoms and the purpose of processing doesn’t require consent, in which case it will only be processed if you give a clear affirmative.

  1. Cookies

Our site uses cookies to tell you apart from the other users. This helps us give you a positive experience on our site and also helps us improve it. For more information on the cookies we use and what we use them for, check out our cookies policy [hiperlink].

  1. Purpose of processing and use of your data

This is how we use the information we store on you:

  • Information you give us.

We use this information:

  • to meet our obligations arising from contracts between us and you, and to give you any information or services you request;
  • to give you information on other services we offer that are similar to ones you’ve acquired previously or asked about;
  • to give you information on goods or services we think you could be interested in. If you’re already a client, we’ll only contact you by email to send you information about goods or services that are similar to ones we’ve sold you before. If you aren’t a client (or when we allow certain third parties to use your data), we (or they) will only contact you by email if you’ve given consent, ticking the corresponding box on the form we use to collect your data (for example, the registration form);
  • to notify you of any changes to our services or products;
  • to make sure the content of our website is presented in the most effective way for you and your computer.
  • Information about you we collect.

We use this information:

  • to administrate our website and for internal operations, including problem solving, data analysis, testing, research, statistics and studies;
  • to allow you to participate in the interactive traits of our services and products, when you choose;
  • as part of our efforts to keep up the security on our website;
  • to measure or understand how effective the advertising we show is for you and others, and to show you advertising you may be interested in;
  • to recommend goods and services you may be interested in to you and other users of our website.
  • Information we get from other sources.

We can combine this information with the data you give us and the data we collect on you. We can use this information and the combined information for the purposes mentioned above (depending on the type of information we receive).

  • Data storage.

We won’t hold on to your data for any longer than necessary for the purposes mentioned.

  1. Categories of recipients and disclosure or transfer of your data

You accept that we have the right to share your data with certain third parties, including the ones listed below:

  • our IT services providers;
  • our marketing services providers;
  • search engine and analysis providers that help us improve and optimize our website.

We disclose your data to third parties:

  • If we sell or purchase business or assets, in which case we may disclose your data to the potential buyer or seller of said business or assets.
  • If a third party acquires the company or nearly all of our assets, in which case the information saved about our clients could be one of the assets transferred.
  • If we have the duty to disclose or share the data in order to comply with a legal obligation or protect rights, property or our security, that of our clients or that of others. This includes exchanging information with other companies and organizations for anti-fraud purposes and to reduce credit risk.
  • If appropriate to comply with any of the purposes laid out in section 3 of this privacy and data protection policy.
  1. International transfers

We may transfer your data to a destination outside of the European Economic Area (EEA) in any of the situations or for any of the purposes explained in sections 3 and 4. In submitting your information, you are accepting this transfer and storage or processing in a non-EEA country. We will take all necessary steps to ensure the data transfer is done according to applicable law and regulations.

Although we do everything in our power to protect your data, we can’t fully guarantee its security. We will adopt contractually appropriate security measures to protect your data as much as possible whenever the information is transferred to a country the European Commission does not deem prepared to provide proper protection for data processing activities.

  1. Rights of data subjects and how to exercise them

You have certain rights regarding the information we save about you. To exercise these rights, contact us (see our contact details in section 9 below) as indicated here:

  • You may exercise your right to access the information we store about you by sending us an email with the subject line “Request for access to information”.
  • In some circumstances, you have the right to restrict the processing of your data. To exercise this right, send us an email with the subject line “Request for limitation” or “Request for opposition”, as applies.
  • You have the right to request your data be corrected. To exercise this right, send us an email with the subject line “Request for rectification”.
  • Based on your specific situation, you have the right to request the portability of your data at any time. To exercise this right, send us an email with the subject line “Request for portability”.
  • In some circumstances, you have the right to request your data be erased from our client database. To exercise this right, send us an email with the subject line “Request for erasure”.

However, remember that we may need to save some information, for example, for legal or administrative purposes (such as keeping or updating logs).

For any of the requests listed above, include a copy of a valid form of photo ID (for example, a passport or driving license) to help us prevent unauthorized individuals from accessing, changing or erasing your data.

You also have the right to lodge a claim with a supervisory authority. For Spain, contact the Spanish Data Protection Agency at C/ Jorge Juan 6, 28001 Madrid. Furthermore, the Agency provides several ways to contact them on this URL: https://www.aepd.es/es/la-agencia/donde-encontrarnos

  1. Security and protection of the data obtained

We have implemented a series of security measures throughout this site to prevent unauthorized disclosure or access to the data collected or received. We have attempted to create a secure, reliable site for you, but remember that it is impossible to guarantee the confidentiality of communications or materials transferred to us or by us or any other part of this website or our email. We will not be held liable for the security of information transferred via these methods.

We store all the information you give us on our protected servers. If we give you a password (or if you choose one) to gain access to certain areas of our website, you are responsible for keeping this password confidential. We ask you not to share your passwords with anyone.

  1. Changes to our privacy and data protection policy model

By using this website, you are declaring you have read the conditions in this privacy and data protection policy and consent to us collecting and using your data as described above.

We may change this privacy and data protection policy occasionally. Any changes to our policy will be published on this page and, if appropriate, we will notify you by email. Check back with this page often to see if the privacy and data protection policy has been updated or changed. If you continue to use the website after changes to this privacy and data protection policy have been posted, you are expressing your consent to these changes. This policy was last updated on [11/11/2020].

  1. Data controller’s name and contact details

 The data controller, as per this privacy and data protection policy, is:

  • INNUO, S.L.;
  • a company registered with the Barcelona Companies House with number B63013437 and
  • business address at Paseo de Gracia, 101, 4-2, 08008 Barcelona.

If you have any questions, comments or requests regarding this privacy and data protection policy, send us an email to lopd@innuo.com.

  1. IP addresses

The website servers can automatically detect a user’s IP address and domain name. An IP address is a number assigned automatically to a computer when it is connected to the Internet. All of this information is saved in the duly registered activity file of the server, making it possible to process the data for purely statistical purposes to determine the number of impressions for each page, number of visits to the website services, order of visits, entry point, etc.

  1. Data Protection Officer

Name and surname: Montse Llorens Ortiz
Address: Paseo de Gracia, 101, 1-3, 08008 Barcelona
Email: lopd@innuo.com